Terms & Conditions

Order Acceptance

We can receive orders via the company’s web site, by phone, mail, or email using the contact methods published on our website or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication : For example, web-based orders are acknowledged automatically by email, telephone orders are acknowledged verbally at the time of the order being placed and then by email as back up confirmation. Orders placed by telephone or website are accepted when the order is placed and a contract of sale then exists between us and you from that time.

Description of goods

All images and product descriptions displayed on the website are only for the approximate description of goods. Product specifications may vary depending on supplier and should not be taken as an affirmative description of the product being sold. For detailed specifications the buyer should contact us either via e-mail or telephone, details of which are available under the ‘contact us’ page. All product specifications have been gathered from accessible sources either by our suppliers or reliable public sources. Eyres of Worksop & Mansfield Ltd intentions are that all information displayed is as accurate as possible. However Eyres of Worksop & Mansfield Ltd cannot guarantee the complete accuracy of the information displayed within the website. It is the customers duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company.

Ordering

All orders placed are confirmation of the website users acceptance of these terms and conditions. Eyres of Worksop & Mansfield Ltd may refuse an order for any reason. Should the products not be available we will notify the customer. The customer will then be given the opportunity to either wait for the goods to return to stock, or cancel the order and be issued with a full refund within 28 days. All orders are subject to availability.

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by the Worldpay secure payment gateway and handled using SSL 128 bit encryption. No credit card details are processed or stored at any time on the companys web site.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.

Pricing

We endeavour to ensure that all published prices are correct. However we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and are inclusive of VAT at the prevailing rate.

Online Price Errors

If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched / shipped or in store prior to the collection of goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

Damages

The customer should inspect the products upon receipt and notify Eyres of Worksop & Mansfield Ltd within 7 days should the goods be damaged. Should the customer not notify Eyres of Worksop & Mansfield Ltd within 7 days , the customer will be judged to have accepted the goods. Should the products be damaged Eyres of Worksop & Mansfield Ltd will ask for photographic evidence so we can issue a refund or replacement. We may ask the customer to return the goods at a convenient time for them or we can arrange a collection but the time and date would not be guaranteed. Eyres of Worksop & Mansfield Ltd may choose to refund any damages rather than issuing replacements . It is at the discretion of Eyres of Worksop & Mansfield Ltd whether a replacement or credit will be issued.

Faulty Goods

If an item is found to be faulty when it is received the customer should contact us in writing with a brief description of the fault. We will then report the fault to the manufacturer. We may decide to issue a refund or request that the item is returned to us. On receipt of the goods they will be tested, if found to be faulty we will fully reimburse the customer.

Privacy & Data Protection

We respect your right to privacy and ensure that all transactions are made in accordance with our privacy policy. We comply with the provisions of the Data Protection Act (1998) and only store data necessary for accounting, marketing, sales, public relations, and record keeping in order to maintain and improve the trading relationships between the company and its customers and suppliers. We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our website : This information may also be used by us to collect information about the usage of our website. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. We do not sell, loan or rent data to any other party.

Indemnity

Customers and other users of this website agree to indemnify the company against claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.