Alstons Emelia Grand Pillow Back Sofa & Armchair

Two-man 'white glove' delivery

Our two-man ‘white glove’ delivery service is generally required for all medium and large furniture products. With over 100 years experience in furniture delivery we are confident that we, along with our expert delivery partners, have the skill to ensure that your delivery will be carried out as efficiently as possible with the least disruption to you and your household.

Our ‘white glove’ delivery crew will not only deliver but unwrap and place your furniture in the location specified by you. Furthermore, all pieces will be assembled (excluding flat pack items) and all packaging will be removed. Once a product is in stock it will usually be delivered within 2-3 weeks.

Delivery charges

£39 Delivery Charge to the following postcodes 

All S postcodes

LN 1,2,3,5,6

NG 13,14,15,17,18,19, 20

DN 1,2,3,4,5,6,7,8,9,10,11,12,15,16,17,21,22

DE 55

Please contact us for a delivery cost if your postcode is not listed above.

After Sales

Wherever possible we will ensure that you are completely satisfied with the item purchased and in case of faulty or unsatisfactory goods, will repair, replace, or offer a refund as quickly and efficiently as possible. Some items will be subject to a manufacturers warranty and the terms of such warranty will apply to the sale. Please be aware that in some circumstances the manufacturers warranty will mean that we are required to return the item to the manufacturer for repair.

Returns, Cancellations and Refunds Policy

(a) Distance Selling Regulations

All sales via our website are subject to the Consumer Protection (Distance Selling) Regulations 2000 ( “ the Distance Selling Regulations “ ) . In accordance with the Distance Selling Regulations you have the right to cancel your order ( subject to the items listed in the Exclusions section below ) at any time up to seven days from the date of delivery to you, and to receive a full refund, including the costs of delivery. Your notice of cancellation must be sent in writing and sent to sale@eyresofworksop.co.uk. It is your responsibility to ensure that, prior to returning an item to us you have taken all reasonable care of it, including in transit when returning the item(s). Where a refund is requested , we will refund in full your payment to us, including delivery costs in the case of faulty goods or items delivered which do not match the item ordered, the refund will include the costs of return relating to the delivery of the item(s) returned. Please note that in the event that more than one item is delivered you will be entitled to a refund of the delivery costs relating to the returned item(s) only. Any refund, in accordance with the Distance Selling Act, will be made within a maximum of 30 days from receiving your cancellation in writing.

Furniture bought from stock

Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

Accessories

For small items (delivered by mail/courier), you (the customer) are responsible for the cost and safe return to Eyres of Worksop Ltd. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 14 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.

Exclusions

We are unable to offer refunds or exchanges on the following items, unless faulty:

All specially ordered, made to measure or bespoke items

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

• Mattress toppers
• Mattress and bedding protectors
• Pillows
• Mattresses

Our Returns Policy

In addition to the terms set out above you may, by writing to sales@eyresofworksop.co.uk request:-

(a) Delivery of a missing item.

(b) Replacement or repair of a faulty or damaged item.

(c) Cancellation of an order and refund.

You must contact us as soon as possible, and in any event no later than 21 days from the date of our email confirming dispatch of the item. Items returned after seven days from the date of delivery must be unused and in the original packaging. A charge will be made for collection. When an item is returned to us we will assess it for damage to the item and / or packaging. If we find that an item is damaged or unsuitable for resale we reserve the right to take steps to recover costs of any damage caused.

Conditions of sale and delivery

1. A minimum deposit of 20% is required on all Cash Orders received
2. Orders placed may only be cancelled or varied with the Company’s consent. The giving of the Company’s consent shall not in any way prejudice the Company’s right to recover from the customer full compensation for any loss (including loss of profits) or expense arising from such cancellation or variation.
3. Delivery Dates and Times are approximate and may be subject to change, delivery times may be considerably longer than quoted due to external factors.
4. Special Orders are dependent on our Manufacturers/Suppliers implementing their quoted delivery dates to the Company, and no responsibility and/or liability can be accepted by the Company for any delay on a Manufacturers/Suppliers quoted delivery date. Every effort will be made, however, to try and meet our customers’ requirement.
5. Delivery Charges are quoted for the delivery of goods from the store to the customers’ room of choice. It is the customers responsibility to ensure access is possible and all necessary doors & windows are removed prior to delivery.
6. At the request of the customer we shall endeavour to assist in placement of goods in the customers’ home, but accept no responsibility for damage and/or injury to property and/or persons in the fulfilment of such request. In certain circumstances an extra charge will be made for this service.
7. Any assembly, fitting or movement of goods at the customers’ home is subject to a separate quotation on request.
8. The Company will accept no responsibility and/or liability for shortages and/or damage to goods unless notified in writing within 3 days after receipt of the goods.
9. The Company cannot guarantee the matching of goods to order, but will make every effort to ensure this is done. The Company, however, reserves the right to alter the specification of any goods without prior reference to the customer, providing that the goods comply substantially in all other known respects with the customers’ requirements.
10. Delivery of goods can be arranged when payment has been received.
11. To place an order you will be asked to provide a valid email address or telephone number so confirmation of your order can be sent.
12. We will contact you to arrange delivery as soon as your goods have arrived into our warehouse. We aim to deliver your goods once received within 7 days , wherever possible.